Privacy policy

Effective Date: [1st April, 2026]

This Privacy Policy describes how Fashion with Benefits brand, operating under the Creative Handicrafts ("we", "us", "our"), collects, uses, discloses, and protects your personal information when you visit or make a purchase on this Website. This policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian law. By using this Website, you consent to the collection and use of your information as described here.

1. Information We Collect

We may collect the following categories of information:

  • Contact & identity information: name, email address, phone number, billing and shipping address;
  • Order information: products purchased, order value, order history, and preferences;
  • Payment information: payments are processed by third-party payment gateway partners; we do not collect or store your full card, net-banking, or UPI credentials on our servers;
  • Technical information: IP address, browser type, device information, and browsing behaviour on the Website, collected via cookies and similar technologies;
  • Communications: any information you provide when contacting our customer support team.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including shipping, billing, and customer support;
  • Communicate with you regarding your orders, account, and customer service requests;
  • Send you promotional communications, offers, and updates, where you have opted in (you may unsubscribe at any time);
  • Improve our Website, products, and overall customer experience;
  • Detect, prevent, and address fraud, security, or technical issues;
  • Comply with applicable legal and regulatory requirements.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse Website traffic. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Website.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

  • Payment gateway providers, to process your payments securely;
  • Courier and logistics partners, to fulfil and deliver your orders;
  • Technology service providers (e.g., website hosting, analytics, marketing tools), who process data on our behalf and under confidentiality obligations;
  • Government or regulatory authorities, where required by law, court order, or to protect our legal rights;
  • Other entities within Creative Handicrafts, for internal administrative and operational purposes.

5. Data Security

We implement reasonable security practices and procedures, including access controls and secure transmission protocols, to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Subject to applicable law, you may:

  • Access, review, or request correction of your personal information;
  • Withdraw consent for marketing communications at any time;
  • Request deletion of your account and associated personal information, subject to our legal and operational record-keeping requirements;
  • Withdraw your consent to the processing of your personal information; please note this may affect our ability to provide certain services, such as order fulfilment.

To exercise these rights, please contact us at enquiriesfwb@creativehandicrafts.org.

8. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to such third-party websites, and we encourage you to review their respective privacy policies.

9. Children's Privacy

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are as follows:

Email: supportfwb@creativehandicrafts.org; info@creativehandicrafts.org


Address: Creative Handicrafts, D.P. Road No. 11, M.I.D.C., Andheri East, Mumbai - 400093

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised Effective Date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at supportfwb@creativehandicrafts.org; info@creativehandicrafts.org