Shipping policy
Effective Date: [1st April, 2026]
This Shipping Policy explains how Fashion with Benefits (a brand of Creative Handicrafts) processes and delivers orders placed on this Website. This policy applies to all orders and forms part of our Terms of Use.
1. Shipping Coverage
We currently ship only within India. We do not offer international shipping at this time. Please note that we may be unable to deliver to certain remote or restricted pin codes not serviced by our courier partners; if your pin code is unserviceable, we will notify you at the time of order and issue a full refund if payment has already been made.
2. Order Processing Time
Orders are typically processed and handed over to our courier partner within [1–3] business days of order confirmation, excluding Sundays and public holidays. Processing time may be longer during sale periods, festive seasons, or due to unforeseen circumstances, and we will make reasonable efforts to communicate any such delay.
3. Delivery Timelines
Estimated delivery timelines from the date of dispatch are as follows (business days, excluding processing period):
- Metro cities: [3–5] business days
- Non-metro / Tier 2–3 cities: [5–7] business days
- Remote / out-of-delivery-area (ODA) locations: [7–10] business days
These timelines are estimates provided by our courier partners and are not guaranteed. Actual delivery may be affected by weather, local disruptions, courier delays, or other factors beyond our control.
4. Shipping Charges
Shipping charges, if any, are calculated at checkout based on order value and delivery location. We offer free shipping on orders above ₹ 1000. Any applicable shipping charges are non-refundable once an order has been dispatched, except where the return is due to a defective, damaged, or incorrect item as set out in our Returns & Refunds Policy.
5. Order Tracking
Once your order is dispatched, you will receive a shipment confirmation via email/SMS containing your tracking number and a link to track your order. You can also track your order status through your account on the Website, if applicable.
6. Multiple Items & Split Shipments
If your order contains multiple items, they may be shipped separately and may arrive at different times, depending on stock location and courier logistics. You will not be charged additional shipping fees for split shipments arising from our operational requirements.
7. Delivery Attempts & Address Accuracy
- Please ensure that the shipping address and contact number provided at checkout are accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.
- Our courier partners typically make 2 delivery attempts. If delivery is unsuccessful after these attempts, the order will be returned to us, and we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund, at our discretion.
- Someone must be available to receive the order at the given address.
8. Damaged or Tampered Packages
We take utmost care in packaging to ensure your order reaches you in good condition. If you receive a package that appears visibly damaged or tampered with, we recommend recording an unboxing video and notifying us immediately at returnsfwb@creativehandicrafts.org so we can assist you promptly.
9. Force Majeure
We shall not be liable for any delay in shipping or delivery caused by events beyond our reasonable control, including natural disasters, strikes, government restrictions, courier network disruptions, or public health emergencies.
10. Contact Us
For any questions regarding your shipment, please reach out to us at enquiriesfwb@creativehandicrafts.org, quoting your order number.