Refund policy

Effective Date: [1st April, 2026]

At Fashion with Benefits, we want you to be happy with your purchase. This Returns & Refunds Policy explains how you can return or exchange a product, and how refunds are processed. This policy forms part of our Terms of Use.

1. Return Window

You may request a return within 7 days of the date of delivery of your order. Return requests raised after this window will not be accepted. Refer Section 5 for further details.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unused, unwashed, and unworn, with all original tags, labels, and brand packaging intact;
  • Be free of stains, odours (including perfume/deodorant), alterations, or damage caused by the customer;
  • Be returned along with the original invoice and any accompanying accessories or freebies;
  • Not fall under the non-returnable category listed in Section 3.

We reserve the right to refuse a return if it does not meet the above conditions upon quality check.

3. Non-Returnable Items

The following are not eligible for return or exchange unless the item is defective or incorrect:

  • Items marked as "Final Sale", "Non-Returnable", or purchased during clearance sales;
  • Products purchased using a gift card or promotional/free item;
  • Customised or made-to-order products, if any.

4. How to Initiate a Return

To initiate a return:

  • Log in to your account or visit our Returns page and select the order/item you wish to return, or write to us at returnsfwb@creativehandicrafts.org with your order number and reason for return; quoting your order number, reason for return, and clear photographic evidence of the product from all sides (including tags, packaging, and any defect, if applicable). Requests submitted after 48 hours of delivery, or without the required evidence, will not be considered, regardless of the 7-day return window stated above.
  • A mandatory unboxing video, recorded in one continuous, unedited take from the moment the sealed package is first opened, must be submitted along with your return request. Return requests without a valid unboxing video will be rejected outright.
  • Return requests are subject to internal review and approval at our sole discretion. Submitting a request does not guarantee that a return will be accepted. We reserve the right to decline any return request that does not, in our assessment, meet the eligibility criteria in Section 2.
  • Once a return request is approved:
    • The refund will be processed once the product(s) is picked up by our third-party courier partners and passes quality checks. If reverse pickup is availed, a ₹200 Return Fee will be deducted. The refund will be processed after pickup and quality checks.
    • If customers ship the product(s) themselves, no Return Fee applies. The refund will be processed within 7 working days after receipt and quality checks.
    • Warehouse address-
      Creative Handicrafts,
      Off Mahakali Caves Road,
      D.P Road, Road Number 11,
      Andheri East,
      Mumbai,- 400093.
      Phone: +91-7304144884.
    • The product must be shipped back within 48 hours of approval. Approvals not acted upon within this window will lapse, and the return will be treated as withdrawn.
    • You must retain the courier receipt and tracking number and share it with us; we are not responsible for items lost or damaged in transit back to us, and no refund will be issued for a product that does not reach our warehouse.
    • The product must be returned in its original, undamaged outer packaging (including poly bag/box, brand tags, and any security tags fully intact) along with the original invoice. Please pack the item securely in its original packaging to prevent damage in transit.

5. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at returnsfwb@creativehandicrafts.org with your order number and clear photos/video of the product and packaging. Upon verification, we will arrange a free replacement, exchange, or full refund (including any shipping charges paid), at your preference, subject to availability of stock.

6. Refunds

As all orders on this Website are prepaid, approved refunds will be credited to the original mode of payment used at checkout. Refunds will be initiated within 7 business days of the returned product passing our quality check at the warehouse, and may take an additional 5–7 business days to reflect in your account, depending on your bank or payment provider. You will receive an email/SMS confirmation once your refund has been processed.

Original shipping charges, if any were paid, are non-refundable except where the return is due to our error (damaged, defective, or wrong item), as described in Section 5.

7. Exchanges

If you wish to exchange a product for a different size or colour, you may request an exchange within the 7-day return window, subject to availability of the requested size/colour. If the requested variant is unavailable, we will process a refund instead in accordance with Section 6.

8. Order Cancellations

  • Cancellation is allowed within 24 hours of placing the order or before shipment is confirmed, whichever is earlier.
  • Once an order has been dispatched, it cannot be cancelled; you may initiate a return after delivery in accordance with this policy.
  • Refunds for cancelled (pre-dispatch) orders will be processed to the original mode of payment within [5–7] business days.

9. Quality Check

All returned products undergo a quality check upon receipt at our warehouse. If a returned product does not meet the eligibility criteria set out in Section 2, we reserve the right to reject the return, in which case no refund will be issued.

10. Contact Us

For any questions about returns, exchanges, or refunds, please contact us at returnsfwb@creativehandicrafts.org quoting your order number.